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FREE SHIPPING for ALL EUROPEAN UNION countries and USA on new collections

Frequently Asked Questions

If the customer is not satisfied of the purchase, she/he can decide to return it WITHIN 10 days from the reception of the item, previous notice to our Custome Service.After our Customer Service authorization, the customer will be in charge to return the item undamaged, unused and with our warranty seal intact. Firebrands will then refund the customer, shipping, eventual customs and taxes costs deducted.You will find more detailed information on Return conditions at this link

Orders are shipped within two days from the placement of the order, from Tuesday to Friday 9:00-18:00. Orders placed during weekends will be processed on the following Tuesday morning.

The merchandise is absolutely authentic, our boutiques are authorized dealers for all brands on sale on Firebrands. All purchases will have the original label.

The goods come from the boutiques affiliated to Firebrands:
ROSISERLI corso Italia 10, Trieste, Italy www.rosiserli.com
SERLI via Cavana 14 Trieste, Italy www.serli.it

Customers enter their credit card details in a secure electronic banking system, supplied by BANCA SELLA. Payments are absolutely protected by the services Verified By Visa and MasterCard SecureCard.

Credit Card
It is possible to make purchases using Visa, Visa Electron, Mastercard, Maestro. Maximum safety is guaranteed during the purchase, we adhere to services Verified By Visa and MasterCard SecureCard.

Bank Transfer
Choosing the method of payment by bank transfer, the client sends automatically an order request to Firebrands. This request order is confirmed with an email sent by our Customer Service with our bank details; finally, the goods are reserved pending the arrival of the transfer on our account.

PayPal
On Firebrands you can also buy using PayPal

Shipping is free for not discounted products within the European Community for a minimum spend of €150. Shipping is free for not discounted products for US countries for a minimum spend of €300. Shipping costs for all products to other Non-EU countries are € 50

Yes, in this case you have to pay VAT; other taxes will not be added.

Yes, in this case you will not pay VAT, but you will have to pay the duty fees to the courier. Shipping fees have to be paid by the customer.

Customs duties are cleared to the courier upon delivery of the goods.

* For Japan, USA, Switzerland only: the customer may choose to pay customs in advance or upon delivery.

Customs duties depend from country to country and depend on the customs of the importing country. For these information you should contact the customs office of your country.

Yes, purchases EXTRA EU are subject to customs duties of the importing country.
* For Japan, USA, Switzerland only: you may choose to pay customs upon delivery or in advance during the payment process (in the latter case please note that the customs costs are estimated, not exact)

Prices displayed to users in EU countries include VAT.Non-EU countries view and purchase products VAT excluded.

All prices on Firebrands are displayed in Euro. The payments are made in Euros.

All the deliveries are shipped with UPS courier or DHL courier; only to Russia we ship with Poste Italiane EMS.As soon as the purchase is shipped, the customer will be informed by email on the tracking number in order to follow the delivery status.

Firebrands delivers all over the world, to all EU and Non-EU countries.

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