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Withdrawal right

Pursuant to article 64 et seq. of Legislative Decree n. 206 of September 6, 2005, if the Customer is not satisfied with the purchase, they have the right to withdraw from the purchase contract for any reason, without explanation and penalty, within ten days from the date of receipt of the goods.

To exercise such right the Customer shall send, within the above term, a written notice by registered letter with acknowledgment of receipt expressing the intention to cancel the purchase contract.

Such cancellation notice shall be addressed to Firebrands, which is authorized by the Retailer supplying the goods to receive it.

The cancellation notice can be sent, within the above term, by telegram, telex and fax message and confirmed by registered letter with acknowledgement of receipt within 48 hours.

By exercising the withdrawal right, the Customer accepts to bear all costs of shipping, customs and taxes of the returned products to the Retailer, to the addressed provided in the notice sent pursuant to art. 2 of this General Terms and Conditions. Items must be returned in good conditions and unworn, in its original packaging and with the warranty seal unbroken.

Items must be returned with all original tags and accessories (including dust bags, clothes hangers, clothes covers, etc.) contained in the box. Footwear and accessories must be returned in the original boxes, which are considered an integral part of the product and shall be returned undamaged and/or unchanged.

Beachwear and underwear (bikini, pants, etc.) must be tried on over your underwear, provided that the plastic protective slip is not removed.

The product purchased must be returned within 10 working days from the cancellation notice by insured parcel service, carriage paid, through a professional carrier.

Under no circumstances the receiver will accept “cash on delivery” or “charges collect” parcels.

If withdrawal right is exercised according to the above instructions, the Retailer will authorize Firebrands to wholly reimburse any sums paid for the purchase of the goods (excluding the cost of shipping, duty and taxes, borne by the Customer and when the following occurs), within 30 days.

Pursuant to art. 55, par. 2 d) of Legislative Decree no. 206 of September 6 2005, withdrawal right cannot be exercised when the purchase contract regards tailor-made or customized garments or product which, based on their nature, cannot be returned.

The Customer undertakes not to try on the products purchased after applying tanning or self-tanning lotions. The Customer also accepts to wear own underwear before trying on the products purchased. Returned products must be in good conditions, otherwise they will be rejected.

The Customer can choose between:

  • Exchange of the product purchased, to be agreed with Firebrands; such right can be exercised only once;
  • Refund of the sum paid for the returned products, excluding shipping costs, eventual duty and taxes, gift wrapping, etc.

In case of refund request, any giveaways will have to be returned.

Firebrands will not accept:

  • underwear (pants, G-strings, thongs, thighs, etc.) tried on without wearing own underwear garments or lacking protective slip;
  • garments lacking their original tags or warranty seals or in case the warranty seal is damaged, original packaging or boxes lacking all accessories provided or garments in damaged packaging;
  • worn or washed items;
  • damaged or stained items due to improper use by the Customer;
  • parcels returned “cash on delivery” or “charges collect”;
  • parcel returned without previous notice.

In case the return is not made according to the above return policy or the returned items are damaged or worn, the Retailer reserves the right not to accept the returned goods or to refund the sum paid, cost for shipping the returned goods, eventual customs and taxes deducted. The Customer can ask for the purchased goods to be resent, bearing all costs for the relevant shipment. In this case, the delivery cannot be rejected.

The withdrawal right can be exercised only by consumers who buy not for business purposes and in case a receipt is issued, instead of an invoice (specifying their VAT ID number) since the clause only applies to non-professional Customers.

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