The Customer undertakes to pay the price for the ordered products using one of the following payment methods:
- Bank transfer paid in advance to the Retailer, collected by Firebrands, using the bank details provided both in the order confirmation e-mail and on the summary order page.
- Credit card payment to the Retailer, collected by Firebrands, made upon conclusion of the transaction/order process through a secure payment service which will obtain authorization for payment for the amount of the order (please see General Terms and Conditions).
Upon receipt of the payment confirmation, the order will be deemed as closed and the relevant delivery process will be started.
The Customer can cancel the order at any time by sending an e-mail to firstname.lastname@example.org or, in case the Retailer does not agree on the Contract, the transaction will be cancelled and any sums already paid will be refunded.
The refund process can take up to 24 days from the authorization to process depending exclusively on the bank.
Once the transaction is cancelled, Firebrand cannot, under any circumstances, be deemed liable for any damages whatsoever arising from the technical times needed by the bank to actually refund the sums debited.
No personal information about the cardholder provided during the purchase process through credit card can be accessed by Firebrands since such data are submitted directly to the bank’s secure website processing the transaction. Firebrands cannot, therefore, be deemed liable for any fraudulent use of credit cards by third parties upon payment of the products purchased through the website.